/ Frequently Asked Questions

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Password FAQ

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Product FAQ

How do I order a product if it is not priced?
How do I know if a product is in Stock?
Do I still have the Ability to create/save my product groups?
Are there Filters?

Order Submission FAQ

What are delivery options to receive the order once it’s placed?
Where do I find my Invoice or Statement Information?

Order Confirmation FAQ

Will I receive an order confirmation when my order is submitted?
How do I enter a Job Name for my order?
How do I change my ship to address?

Company Administration FAQ

How do I add users?
How do I assign a shipping address?
How do I assign a default shipping address?
What is the best practice to manage my users?

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Questions?

If you have have any questions, or encounter any issues please contact us.

 

  •  shopsupport@wernerelec.com

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Delivery Disclosure

All web orders are filled from our Regional Distribution Center in Cottage Grove, Minnesota.  Orders scheduled for shipment on Werner Electric’s trucks are then routed overnight to the local branch, cross-docked, & delivered on the next possible truck.

 

Contact your local Werner Electric branch for applicable delivery charges.

Terms & Conditions

When doing business with Werner Electric, you agree to certain terms, which can be found in this section. Here’s everything you need to know, all in one place.

Forgot Password?

You can reset your password from the Login screen to receive an email prompt.

Or you can contact your company administrator to reset your password.

Screen Shot 2020 05 04 at 10.17.46 AM

How do I reset my password?

 

On the top header, select Account

ChangePassword SS1 Shop.WernerMN.com

 

Select My Profile & Click the Edit Pencil 

ChangePassword SS3 Shop.WernerMN.com

 

Enter your current password and your new password and select SAVE

ChangePassword SS3 Shop.WernerMN.com 1

 

 

How do I order a product if it is not priced?

 

Please call Werner Electric at 800-769-3701 or contact your Inside Sales Representative.

 

How do I know if a product is in Stock?

 

Every Product will show either IN stock or Zero on hand

ProductsInStock Shop.WernerMN.com

You can still order an item if there is zero on hand

Do I still have the Ability to

create/save my product groups?

Yes, these are Shopping Lists and they are shared among all the users on the account. Your existing Product Groups in Connection will need to be recreated.

 

ShoppingList Shop.WernerMN.com

 

Can I create and maintain my own Part #s?

 

You can create, delete and maintain your part #s in this system. The Part #s you have already been using in the Connection will be brought over to the new website.

Navigate to the product you want to maintain your Part # on by going to the product detail page and selecting ‘+ Add Customer Part Number’

CPN SS1 Shop.WernerMN.com

Add your part number and hit save and you will see your part number added. If you wish to delete one that is already added, hit the X next to the number.

CPN SS2 Shop.WernerMN.com 

Are there filters?

 

Yes! Select the Filter icon below and all filters will show on the top of the page. Once filter icon has been selected, it will stay on

Filters Shop.WernerMN.com

 

What are delivery options to receive the order once it’s placed?

There are two ways to request your order; best way shipping or branch pick up

Best way shipping is the default shipping method associated with your account

Branch Pickup allows you to pick up an order at one of our branches if all the product on your order is in stock

Once you place a branch pickup order it can be picked up between the hours of 7AM -4:30PM.

Shipping Shop.WernerMn.com

 

Where do I find my Invoice or Statement Information?

Please Visit Bill Trust (https://wernermn.billtrust.com) for all invoice and statement information. 

Don’t have a Bill Trust login? Contact ARSupport@WernerElec.com to be set up 

Will I receive an order confirmation when my order is submitted?

Yes, you will receive an email along with an attachment that has a copy of your order.

 

How do I enter a Job Name for my order?

Select the View options for this shopping list and add a note.

FAQ JobName

How do I change my ship to address?

In the top right corner of the website, select ship to. A list of your Ship To addresses will expand.  Select the new ship to you want to use.

AddressChange Shop.WernerMN.com

 

How do I add users?

 

Select Account in the top of the screen next to sign out

ChangePassword SS1 Shop.WernerMN.com

Select Users & select “Create User”

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Fill out the required fields and assign the user a role & Select Save

Admin SS2 Shop.WernerMN.com

 

As an Admin how do I as assign a Ship To or make a default Ship To?

To assign a Ship To or default Ship To log into your account

Select Account in the top of the page next to sign out

Select the user you want to assign a default Ship To; click on their name

Admin SS3 Shop.WernerMN.com

Select the Ship To that you want assigned as a default; select the star to the right of the Ship To and assign a default

Admin SS4 Shop.WernerMN.com

To assign the Ship To select the Ship To you want assigned and click on the check mark to the far right of the Ship To

Admin SS5 Shop.WernerMN.com

 

What is the best practice to manage my users?

It is recommended you review your users either quarterly or semi-annually to ensure that each user should still be active and that they have the correct permissions

Why is this important?

Keeping your list up to date ensures proper security is maintained and proper users and roles in place.

How to create a new user

How to create and use a shopping list

How to use Search

How to checkout