Supplying the Demand
The markets changing demands require you to deliver smart machines and equipment that can easily integrate into manufacturing operations and provide access to real-time information. Through our comprehensive product offering and the expertise of our automation specialists, we can help you align to your customer needs and understand their requirements.
Position yourself and your customers for success
Our team of automation experts and our Technical Support Center are here to help. But what if the problem is outside of business hours or needs more attention? Rockwell Automation's TechConnectSM offers scaled coverage to meet your needs. Whether it is to quickly resolve production issues, improve training or streamline software updates, TechConnectSM can provide the knowledge and support you need to address some of your top challenges.
Self-assist includes access to the Rockwell Automation Knowledgebase where you can find technical support documents to help you troubleshoot and solve your problem. You'll also be able to submit questions via email.
If you need a little more assistance, the product support option includes everything you get with the self-assist option but also provides real-time, product-level phone support and remote-desktop troubleshooting.
Real time application level support includes a designated support team and phone number for you to utilize as needed. Having access to a support team that knows your equipment and programming enables you to get up and running quicker.
Learn more about TechConnect Support here.