Cottage Grove 7450 95th Street S, Cottage Grove, MN 55016
Toll Free: 
800.769.3701
Sales: 
651.458.3701
After-Hours: 
651.458.3701
Use Arrows to Browse Branch Locations

TechConnect Support

With TechConnectSM Support, your site has unlimited, real-time access to Rockwell Automation's global network of SCP certified Customer Support Centers and technical resources. Whether you need help installing, configuring and maintaining equipment and software, obtaining software updates, diagnosing and fixing operating problems, or performing basic programming tasks, we deliver the tools and answers you need to get and keep your operation up and running. Benefits include:

  • Simplify technical support management: one agreement per site or enterprise (multiple sites), coverage based on product families (not individual products), easily change coverage during agreement term.
  • Reduce downtime, improve productivity, and reduce time to market by obtaining the technical information you need when you need it.
Features¹ Service Levels
PriorityConnect DirectConnect eConnect
Real-time Phone Support
(8am-5pm in your time zone, M-F²)		 Unlimited cases; routed to senior, systems support specialists Unlimited cases; routed to first available support specialists No
Screen Sharing for Expedited Issue Resolution (NEW) Yes Yes No
Support for Discrete and Process Systems (NEW) Yes No No
Priority Case Handling Yes No No
Proactive Case Resolution and Follow Up Yes No No
Case Management Web Site Yes No No
Knowledgebase On-Line Support Requests³ Yes Yes Yes
Access to Restricted Knowledgebase Content Yes Yes Yes
Software and Logix Firmware Updates Disc and web download Disc and web download Web only
Technical Reference Library DVD Yes Yes Yes
24x7x365 Phone Support Upgrade Yes Yes No

¹ TechConnect features may vary by region. Contact your local Rockwell Automation sales office for TechConnect features in your area.
² Phone Support is not available on following Rockwell Automation recognized holidays:
   • North America: New Year's Eve, New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day (and day after), Christmas Eve, Christmas Day
   • Latin America: New Year's Eve, New Year's Day, Christmas Eve, Christmas Day.
   • All other regions: Contact your local Rockwell Automation sales office.
³ To use this feature you must enter your TechConnect or ESAFE contract authorization in your Knowledgebase user account profile

LOCAL NAVIGATION

Interact

Share A Comment On This Page:

If you have trouble reading the code, click on the code itself to generate a new random code.

Bookmark or Share This Page

Twitter Facebook Digg Del.icio.us Furl StumbleUpon Google Technorati Reddit Slashdot
What is Social Bookmarking?
Social bookmarking is a relatively new technology that has changed the way people experience the Web by allowing users to store, classify, rate, comment on and search for links to any website or blog.

Once a Werner page is linked back to one of these sites, other users can then read it as well as post comments and related links. Instead of a search engine, you can find interesting links through a site's community of users, thereby transforming navigation of the Internet into a "social" experience.

We encourage everyone to visit the sites listed above to learn more about their Social Bookmarking features. Each offers a similar but distinct interface to fulfill your net navigation needs. So start sharing!

LOCAL NAVIGATION

Copyright © 2010 Werner Electric Supply-7450 95th Street South, Cottage Grove, MN 55016-Toll Free: 1.800.769.3701